ASSISTANT DIRECTOR CLAIMS LITIGATION
The Assistant Director of Litigation will assist the Director of Litigation in the development of Frontline’s litigation strategies and supervision of caseloads based on legal trends and case law, as well as lead a team of litigation managers in the execution of said strategies.
- Supervise and direct the development and execution of litigation plans and strategies for personal and commercial lines litigated claims.
- Oversight of Litigation Claims Managers to ensure litigated claims are handled in a timely, effective manner consistent with legal strategies, as well as support, coach, counsel and, as needed, performance manage any such direct reports.
- Focuses on key elements of litigated claims execution, including delegation, setting expectations, measuring performance, and holding people accountable.
- Assists in the development, implementation and maintenance of policies, procedures, processes, guidelines and supporting tools of and for the Claims Litigation Department.
- Provides expertise across the claims operation to create and support quality control measures, strategies, and initiatives.
- Identifies training and development needs and may participate in development and facilitation of training across the department, as well as perform semiannual and annual performance reviews.
- Conducts open and closed file audits of litigation staff; and solicits feedback from claims managers, litigation specialists, and corporate representatives to ensure adherence to best practices.
- Identifies and addresses trends to provide meaningful developmental coaching and feedback to claim staff, attorneys, and legal assistants about audits completed.
- Creates development plans to address growth opportunities.
- Review of new suits against the company and claim files to provide recommendations as to the handling of same, including assignment to panel firms.
- Use technical knowledge of estimating and repair methods to: review suits against the company for potential deficiencies and provide recommendations as to when to utilize negotiated settlements.
- Recognizes, promotes, and participates in settlement opportunities including mediations, arbitrations, trial preparation and/or settlement conferences.
- Negotiates as authorized and ensures all direct reports negotiate only as authorized.
- Reviews performance and predictive analytics data to effectively assess and manage loss and litigation expenses, staff performance and attorney performance.
- Assists in other areas of the claims litigation department or other departments as required.
- Other duties as assigned with or without accommodation.
SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.
- Ability to drive change and influence individuals at all levels of the organization and to take appropriate risks.
- Values diversity and has the ability to empower and motivate others.
- Must be flexible and able to handle multiple priorities, as well as be willing to lead change efforts.
- Considered a subject matter expert within the realm of First Party Property litigation and possesses strong leadership skills to manage this area of expertise.
- Comprehensive knowledge of legal terminology and procedure and strong command of relevant case law.
- Ability to accurately interpret property and casualty insurance policies.
- Significant negotiation skills, good time management skills, organizational skills, excellent analytical and legal skills.
- Ability to effectively coach, empower and a lead a team to achieve operational milestones and goals.
- Ability to set work priorities and make recommendations.
- Excellent written and oral communication skills in both public and private settings.
- Commitment to the highest ethical and professional standards; personal and professional integrity, unquestioned discretion in maintaining confidentiality.
- PC Literate with a firm understanding of Microsoft Office Programs.
- Understand industry standards to assess potential effect of jury views and trial outcomes.
EDUCATION AND/OR EXPERIENCE
BS/BA in business or related field required. MBA and/or Insurances Designations, such as AIC, CPCU, SCLA are a plus.
Must have at least five (5) years claims experience and five (5) years management experience, as well as direct homeowner and dwelling claims experience in the areas of coverage, investigation, evaluations, negotiation, and other resolution techniques. Must model ethics and integrity.
CERTIFICATES, LICENSES, REGISTRATIONS
Florida Adjuster License – All Lines (6-20)
Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to professionally execute excellent verbal and written communications. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
We are a Drug Free Workplace and EOE.