Business Analyst Manager

Essential Duties

  • Manage the IT Business Analysis team to identify and translate business needs into clearly defined requirements for Guidewire projects.
  • Establish and maintain Business Analysis best practices and documentation standards across all functions and departments within the Company.
  • Develop requirements documentation inclusive of user stories/use cases, process flows, data flows and report mock-ups.
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Build strong relationships within the business units and support functions to understand the business needs.
  • Collaborate with Development, PMP, and QA to provide subject matter expertise, ensure that out of the box functionality is leveraged and to assist in troubleshooting and resolving issues.
  • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
  • Participate in the development and planning of the Agile activities with SCRUM Master, including Sprint Planning, Daily Standup, Sprint Review, Team Retrospective, Backlog Grooming, etc.
  • Facilitate Sprint Review execution with product owners and SCRUM Manager to obtain user acceptance signoff.
  • Identify and document configuration requirements/solutions including step-by-step procedural guides; overview material; field specific definitions; explanation of reporting functions; training materials; tracking of system modifications.
  • Actively participates in and has ownership of unit test plans, test scenarios and functional/quality testing of Guidewire configuration.


This job has no supervisory responsibilities.


  • Bachelor’s degree from an accredited college.
  • Insurance certification, such as CPCU, AINS
  • 8+ years of experience managing IT – Business Analysis function within the Property & Casualty Insurance domain.
  • 5+ years of experience with Guidewire or other insurance products – Duck Creek, Majesco, Exigen, OneShield etc.


Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to professionally execute excellent verbal and written communications. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

We are a Drug Free Workplace and EOE.

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