CLAIMS CONCIERGE REPRESENTATIVE

CLAIMS CONCIERGE REPRESENTATIVE

Provides support to the Claims and Legal department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answering claims phones and taking First Notice of Loss (FNOL).
  • Complete ISO searches, property appraisals, mortgage and deed searches for all new claims.
  • Answering claims phones and taking all status calls.
  • Complete and distribute open pending lists.
  • Request reports from various vendors.
  • Process all incoming mail. UPS, USPS, Fed-Ex and Priority Mail packages.
  • Checking status of priority mail confirmations and placing in claim file.
  • Process all Image Now queues. (LR Reports, LR Received Faxes, FA Docs).
  • Any duty assigned by manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Computer experience – Typing at least 45-60 wpm, moderate understanding of Microsoft Word and email programs
  • Ability to pay attention to detail
  • Facilitate through office programs proficiently once trained, including documenting the various systems.
  • Exceptional customer service skills

Must have high level of interpersonal skills to handle sensitive and confidential situations.  Position continually requires demonstrated poise, tact and diplomacy.  To perform this job successfully, an individual must be able to perform essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Work requires continual attention to detail.

EDUCATION AND /OR EXPERIENCE:

  • A high school diploma or GED required.
  • 1-4 years of related experience and/or training are preferred.
  • All lines adjuster license preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Homeowners Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

We are a Drug Free Workplace and EOE.

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