CLAIMS SERVICE COORDINATOR
Provides after hour call support to the Claims department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer telephone and input new Notices of Loss into the system.
- Set up new claims log notes, tickler notes, ISO searches, property appraisers, mortgage, and deed searches for each loss taken.
- Assist in monitoring the Notice of Loss Queue.
- Assist in processing all Image Now Document Queues.
- Process daily incoming mail.
- Serves as back-up to after-hours Claims Service Coordinator that is absent.
- Process priority mail confirmations
- Check outside adjusters voicemails when on vacation.
- Any duty assigned by manager.
- Computer experience – Typing at least 45-60 wpm, moderate understanding of Microsoft
- Word and email programs.
- Excellent customer service skills for phone, email, and letter production.
- Ability to pay attention to detail
- Facilitate through office programs proficiently once trained, including documenting the various systems.
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work requires continual attention to detail. Our general business hours are Monday through Friday, 8am-5pm. This position may require overtime, including possibly working nights and weekends.
EDUCATION and/or EXPERIENCE
A high school diploma or GED require.1-4 years of related experience and/or training are preferred. All lines adjuster license preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to professionally execute written communications. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.
Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must also be able to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Homeowners Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
We are a Drug Free Workplace and EOE.