The Claims Trainer/Re-Inspector will work collaboratively across all teams within claims to help improve the management of our claim handling practices.  The position will focus on the entire claims process from beginning to end, identifying, and addressing claims trends through a systematic approach.  This would include end to end file reviews of open and closed files and data mining in Xactanalysis and Power BI to identifying potential training gaps. The Claims Trainer/Re-Inspector would also be responsible for creating and implementing claims training to all claim segments.

Essential Duties

  • Evaluates, measures and monitors claim handling
  • Responsible for creating and implementing and measuring claims training and claim handling
  • Responsible for improving Frontline claims performance by monitoring and optimizing the claim process of our Claims
  • Promote new claim handling processes to achieve the cultural shift required to assist Frontline claims to embrace
  • Ensures the outcomes derivable from our business processes are in line with the strategic goals of
  • Collect data, analyze information, research processes, produce outcomes to support business objectives and goals, and communicate to all levels of management and
  • Encourage all levels of management and employees to embrace the new process once it is
  • Make recommendations to management specific to training programs to help employees maintain or improve job
  • Monitor, measure, evaluate and record training activities and program effectiveness and discuss with
  • Schedule classes based on availability of Equipment, instructors, and other resources
  • Present information using a variety of instructional techniques and formats such as team exercises group discussion, videos, role playing, lectures, question, and answer sessions,
  • Assist with file QA audits, training, and compliance to ensure that employees are handling claims effectively and working within compliance set by the department of
  • Assist in the re-inspection process and provide feedback and training to improve any opportunities identified.


This job has no management responsibilities.


  • Have a vision of the big picture of a claim operation
  • Consistently pursuing continued claims process innovation will require someone with exceptional determination, self- motivation, and interpersonal skills
  • Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem
  • Sound judgment and decision making and analytical skills
  • Complex problem solving; identifying complex problems and reviewing related information to develop and evaluate options moving quickly into
  • Monitoring: monitoring and/or assessing performance to make improvements or take corrective action
  • Ability to interpret policies and other written technical
  • Strong working knowledge of claim management systems; policy administration systems, Xactware programs such as Xactimate, XactAnalysis and XactContents; and Office 365 programs such as Outlook, Word, Excel, and PowerPoint and Power BI

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree
  • A minimum of 7 years of property claims experience
  • In-depth professional knowledge of all aspects of claims
  • Florida 520/620 license is
  • Ability to obtain AL, GA, NC, and SC adjusters license
  • Strong commercial and personal lines coverage interpretation and claims handling background is required.
  • Must have property construction knowledge and be advanced in Xactimate


  • Independent Adjuster License – All Lines (5-20)
  • Florida All Lines Adjuster License (6-20)
  • Ability to obtain AL, GA, NC, and SC adjusters licenses.


Ability to read and comprehend instructions, correspondence, and memos.  Ability to write correspondence.  Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, Frontline Homeowners Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.


I have carefully read and understand the contents of this job description.  I understand the responsibilities and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.


Career Submission