Places outbound calls to new and existing policyholders, offering and explaining Home Solutions services and benefits.
- Contact company policyholders by phone
- Deliver prepared sales scripts to persuade potential policyholders to complete home repairs
- Describe Home Solutions program, benefits, and incentives
- Respond timely to inquires via phone and email
- Identify and overcome policyholder objections
- Assist the policyholder through the repair process
- Follow up on initial contacts and secure repair photos and invoices
- Properly document all policyholder interactions in data management system
SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level of internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- 4-40 License with 1+ years of insurance experience preferred
- Must obtain 4-40 insurance license in a timely manner
- High school diploma or equivalent
- Proficient in relevant computer applications and call center systems
- Good typing skills
- Knowledge of sales principles and methods
- Sales experience a plus
- Bilingual (Spanish) is a plus
CERTIFICATES, LICENSES, REGISTRATIONS
4-40 Resident Customer Representative or 2-20 Resident General Lines
Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to professionally execute excellent verbal and written communications. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Homeowners Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
We are a Drug Free Workplace and EOE.