HOME SOLUTIONS ADVOCATE (BILINGUAL)
The bilingual Home Solutions Advocate is responsible for providing customer service assistance to both English and Spanish speaking customers, place outbound and receive inbound calls to new and existing customers offering and explaining home repairs and various company services, answer questions, handle concerns, and provide relative information to coordinate appointments with select vendors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- contact company customers by phone
- provide exemplary, positive, anticipatory customer service
- gain a basic understanding of home repairs and communicate these effectively to clients
- persuade clients to proceed with home repairs to keep policies active and improve health of residence
- effectively describe various products and services
- respond to questions
- identify and overcome objections
- obtain customer information
- follow up to ensure that repairs are progressing
- record details of telephonic email interactions
This job has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level of internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- 440 License with 1+ years of insurance experience preferred
- Must obtain 440 insurance license in timely manner
- high school diploma or equivalent
- proficient in relevant computer applications and call center systems
- good typing skills
- knowledge of sales principles and methods
- sales experience a plus
JOB REQUIREMENTS & QUALIFICATIONS:
- communication skills
- problem solving
- negotiation skills
- stress tolerance
- high energy level
Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must also be able to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
A Florida 4-40 Insurance Customer Service Representative License is required and may be achieved once employed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Homeowners Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
We are a Drug Free Workplace and EOE.