IT Delivery Manager

The IT Delivery Manager is responsible for helping IT teams achieve delivery commitments and ensure the solutions meet business needs. This role will work closely with technical teams, program management, and business stakeholders to ensure IT is delivering value that aligns with business strategy. The IT Delivery Manager will also be responsible for release management, including scheduling, coordinating, and managing releases across the enterprise.

Essential Duties

  • Coordinate with IT Teams and PMO to drive end-to-end execution and delivery of projects and strategic initiatives to deliver planned business value. Track progress, identify and resolve dependencies, mitigate risks, and communicate status to upper management and key stakeholders.
  • Apply relevant project standards to build project management frameworks for all assigned projects. Ensure that projects are organized and executed in a consistent manner.
  • Work with IT managers to ensure timely completion of tasks in line with project objectives.
  • Coordinate with PMO on project plans, estimates, release dates, and new initiatives.
  • Embrace a servant-leader role across Scrum teams and support them by proactively identifying and resolving impediments, internal to the team as well as external.
  • Assist IT leadership by conducting feedback loops to support strategic planning, and continuous improvements.
  • Support the vendor selection and management processĀ and assist with the vendor administration.
  • Produce and distribute Release Management Reports for every release to define schedule, scope, and release dependencies.
  • Send out all necessary release communication and updates to key stakeholders, PMO, and IT.
  • Drive planning & delivery of high-quality enterprise IT software releases.
  • Manage and allocate test environments between development teams, branches, and project needs.
  • Maintain releases, reports, and dashboards across tools to radiate release and project information.
  • Proactively identify, mitigate risks, and remove obstacles to releases.
  • Monitor and manage release milestones and date dependencies.
  • Coordination production deployment activities to release the software successfully.
  • Analyze and coordinate changes to Jira Service Management and Jira Software to ensure they are best configured to meet the needs of the organization.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level if internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Understanding of industry leading Agile methodologies and frameworks such as Scrum, Kanban, and SAFE.
  • Prior working knowledge of JIRA or any related Scrum tools.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
  • Ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
  • Strong troubleshooting, debugging, and analytical skills.
  • Excellent planning, negotiating, and influencing skillset.
  • Proven ability to effectively interact with all levels of management across multiple organizational areas.
  • Excellent presentation skills. Should be able to cater to a wide variety of audience during ongoing meetings, status updates, stakeholder presentations etc.
  • Skilled at negotiating consensus among development teams and stakeholders.


College Degree and 3 – 5 years related experience.
3+ years of experience managing or supporting Agile teams.
2+ years of project management experience.


CSM, PMP, or PMP-ACP certification preferred.


Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.


Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must also be able to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description. I understand the responsibilities and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee. I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.

Career Submission