Scrum Master II

The Scrum Master II is a servant-leader with the responsibility of ensuring the development teams follow the scrum framework, values, and agile practices. They will facilitate meetings and decision-making processes, eliminate impediments, and mentor and motivate their teams to support continuous improvement. The Scrum Master II will play a key role in communicating and coordinating across IT and the PMO to ensure timely, high-quality delivery of sprint work, releases, and initiative projects.

Essential Duties

  • Follow Agile methodologies and principles for the coordination of multiple technology projects with personnel from the various IT functions (i.e., Quality Assurance, Development, Business Analysis, DevOps, Infrastructure), PMO, and across the enterprise.
  • Organize and facilitate daily stand-up meetings, reviews, retrospectives, grooming, demos, and other scrum-related meetings.
  • Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog.
  • Develop the team to become self-organizing and empowered, facilitating decision-making, issue resolution and consensus among team members.
  • Embrace a servant-leader role across Scrum teams and support them by proactively identifying and resolving impediments, so that the team can focus on delivering sprint goals without interruptions.
  • Coach the team on how to use agile / scrum practices and values, to increase delivered value.
  • Monitor sprint burndown charts and maintain other productivity metrics to ensure that committed sprint work can be completed, while preventing scope creep and identifying risks.
  • Facilitate the team’s creation of a project plan, track progress, and monitor project variance to ensure timely delivery of initiatives.
  • Assist in dependency management and cross team coordination to ensure work across integrated systems is prioritized and delivered by the necessary scrum teams.
  • Ensure that established processes are followed across teams while providing feedback for continuous improvement.
  • Assist in Jira administration, the creation of eazyBI reports, and other add-ins to support process changes, tool enhancements, reporting changes, and other improvements.
  • Collaborating with team, developing, and maintaining team standards, tools, and best practices, including working agreements and definition of done.
  • Responding quickly, flexibly, and positively to change, using it as an opportunity to learn, develop, practice and support the organization.
  • Assisting with internal and external communication, improving transparency, and radiating information.
  • Coordinating with PMO on enterprise project plans, estimates, release dates, and new initiatives.


This job has no supervisory responsibilities.


  • 6+ years working on software delivery projects.
  • 4+ years of project management experience in software development using Agile and traditional SDLC methodologies
  • 4+ years of Scrum Master experience
  • Demonstrated excellence in leadership and ability to create collaborative, productive teams.
  • Excellent communication and mentoring skills.
  • Knowledge of other Agile approaches, including Kanban and XP.
  • Knowledge and/or experience with widely successful agile techniques: User Stories, TDD, Continuous Integration, Pairing, Automated Testing, Agile Games, Story Mapping.
  • Experience with enterprise agile planning tool. Experience administrating Jira preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level if internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



College Degree and 4 – 7 years related experience


Bachelor’s or Master’s degree. CSM certification required. A-CSM Certification preferred. PMP, PMP-ACP, or SAFe experience is a plus. 


Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.


Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Must also be able to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.


I have carefully read and understand the contents of this job description.  I understand the responsibilities and duties expected of me.  I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee.  I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.

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