Claims

It’s personal when disaster interrupts your daily life. That’s why we send our personal support team straight to you to take care of your claim with simplicity and speed.

Claims Process FAQ

Have the following information handy to make the process as easy as possible:

  • Your policy number (located on your Policy Declarations at the top of page one)
  • Actual date of your loss (such as 05/30/2007)
  • Complete description of the damages
  • Contact person and a phone number for that contact
  • Mortgage company on the policy

For non-hurricane claims
We offer several options for filing non-hurricane claims:

  • Report the claim to your agent
  • Call us about your claim at (800) 675-0145
  • Fax us about your claim at (321) 249-1396

For hurricane claims
Direct your claim straight to us when a hurricane hits:

  • Call us about your claim at (866) 673-0623
  • Fax us about your claim at (321) 249-1395

Non-hurricane claims:

  • Take steps to prevent further damage to your property. Unsure how to do this? Ask your adjuster. We are here to help you.
  • Review your policy declarations (DEC) page to verify the named insured and mortgage company are accurate. This will prevent unnecessary delays in payments. Your adjuster can assist you in updating policy information.
  • Your adjuster will prepare an estimate and review it with you. As questions and be sure all known damages have been identified.
  • Policy coverages will be applied to the estimate and explained to you. Your adjuster can answer any coverage questions you may have.
  • Payment will be issued for any amounts due under your policy.

Hurricane related claims:

  • Take steps to prevent further damage to your property. Unsure how to do this? Ask your adjuster. We are here to help you.
  • Review your policy declarations (DEC) page to verify the named insured and mortgage company are accurate. This will prevent unnecessary delays in payments. Your adjuster can assist you in updating policy information.
  • The field adjuster who has visited your home will prepare an estimate and send this estimate to the Frontline Catastrophe Center. Ask questions and be sure all known damages have been identified.
  • Policy coverages will be applied to the estimate and explained to you. Your Frontline Catastrophe Center adjuster can answer any coverage questions you may have.
  • Payment will be issued for any amounts due under your policy.
  • If a claim is made against you for bodily injury or property damage, a liability adjuster will contact you to discuss the claim. Please provide your liability adjuster with any information you have, including any correspondence you may have received from an attorney.
  • A liability adjuster arrange for an investigation of the facts of the incident and analyze the policy to determine whether coverage applies.
  • If coverage applies, your liability adjuster may attempt to settle the claim against you.
  • If you have been sued and the Complaint alleges facts which would bring the incident within the coverage of your policy, then we will provide you a defense at our expense by counsel of our choice.

Register with our Customer Portal and you can submit claims, check claims status, access your policy and more from anywhere you have the Internet.

Contact Frontline Insurance about Your Claim

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Any person who knowingly and with intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree.

View and Submit Claims Online

Manage your claims in our Customer Portal. Because when you have the tools you need to make the most of your time, you have more time to put toward what matters.

24/7 Availability
Access the Frontline Insurance Customer Portal when it’s most convenient for you, 24 hours a day, 7 days a week to submit a claim, view your claim status and policy, pay your policy premium by electronic check or credit card, and go paperless.

Submit a Claim Electronically
Once you’ve registered an account in the Customer Portal, you can submit your claim online and a Frontline Insurance Loss Recovery Specialist will contact you within one business day.

Real-Time Claims Status
The Customer Portal provides 24/7, up-to-the-minute claims status, where you will receive updates on the progress we are making to recover your losses and return you to the joys of coastal living.

Customer Portal