Vacationing in Tahiti was Tom’s chance to reward himself, “recharge the batteries”, and take a break from his successful commercial property business. The last thing he wanted to hear at the beginning of his vacation was that Hurricane Irma had hit Florida. So much for rest and relaxation.

Tom learned from his in-laws that his home in Florida had been flooded, but he was not able to connect with the tenant of the business operation that rents one of his properties right across the street from the ocean. Rather, he sat helplessly watching Sky News broadcast the horrific images of the damages in the area. “Oh, this is bad. My house is flooded, but what about my commercial property? Guess I have to pack up and go back to Florida.” Adding insult to injury, Tom had to cut his vacation short three weeks, had extra expenses for the airline tickets back, and hotel expenses for a stopover in Los Angeles. He was also faced with a loss of business income.

Tom was a new Frontline customer, and a professed anti-insurance guy, so he didn’t expect Frontline to reimburse him for his expenses to return home from his vacation. But to his surprise and delight, Frontline did cover the expenses. His policy included extra expense coverage and business income. Tom felt relief, grateful and treated fairly. “Frontline really is friendly and professional.”

But Tom’s story doesn’t end there. Irma hit in September. In January, Tom scheduled an re-certification appointment with Frontline’s Home Solutions, assuming they would simply roll around and take pictures on the outside of his commercial property – the one with Irma flood damage. But Home Solutions wanted to come in and check the pipes, the hot water heater, and all those other important things they do to reduce risk. Tom said “Listen. My property is in total disarray. It had a $350,000 flood loss. I’m in turmoil here.” While many other companies might have pressed for recertification, or threaten to cancel the policy, Frontline did the right thing and waived the inspection for a year.

Now, Tom is a very appreciative Frontline customer. “What a good feeling being a Frontline customer.”